Thursday, 29 November 2012

The Furniture Ombudsman releases new Annual Review

The Furniture Ombudsman (TFO), the Stevenage-based organisation which helps to raise standards and specialises in providing Alternative Dispute Resolution solutions for consumers and retailers in the furniture and home improvement industry, has published its annual review for 2012. 

This year was the 20th anniversary for the body, which was established in 1992 with the Office of Fair Trading.  Since then over 40,000 cases have been referred to the Ombudsman and the office handles around 1300 complaints every year.   Of those cases, 53% were upheld (in full or in part) in favour of the consumer, whilst 47% were upheld in favour of the retailer.

Kevin Grix, Head of The Furniture Ombudsman, said that this year has seen higher awareness than ever before of TFO and its role.  “Our message this year has been very strong,” he said.  “Consumers are empowered more than ever to choose who they shop with,and know their rights. Retailers recognise this and want to offer the benefits of TFO membership to their customers.” 

More qualified staff and more training courses delivered also characterised the year, he said,  “The organisation is thriving, and continues in its aim to deliver a first class, modern and relevant service to both industry and consumers alike.” 

For more information on The Furniture Ombudsman and to watch a short film explaining The Furniture Ombudsman service, visit

Monday, 5 November 2012

Space-transforming interior design with HIMACS®

In the Frankfurt Stock Exchange district, Wiesbaden architects 3deluxe have transformed the office floor of the turn-of-the-century Frankfurt branch of the international design agency Syzygy into a futuristic working environment. HI-MACS® acrylic stone has been used to create a flowing linear design delivering a striking space-creating effect on the interior of the central reception area and adjoining waiting area.

The organic design is a clear contrast to the surrounding original architecture, creating an exciting juxtaposition of old and new within the space.

A 22m long curve delineates the space created for the new working environment, which has specially made furniture and fittings made of HI-MACS® Natural Acrylic Stone. The organic shapes create the atmosphere of a room-within-a-room, its communicative and creative openness expresses the company‘s forward-thinking culture.